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How to Change Partner for Dynamics 365 Business Central?

Updated: Nov 10, 2023

If you are reading this blog now, chances are, you are experiencing the signs below from your current Dynamics 365 Business Central partner.

  1. Unresponsive or slow to respond because of an understaffed team.

  2. Unable to solve your business' key challenges.

  3. Poorly implemented or configured Business Central implementation.

  4. Concerned only with upselling their services.

  5. You have recurring unresolved implementation issues.

  6. Lack of open and timely communication.

If all these signs seem familiar or recognizable, it may be time for you to consider switching to another Microsoft Dynamics 365 Business Central partner. These signs only mean your existing partner is failing to provide the support, innovation, and expertise that your business currently needs.

Are you exploring changing partners? You came to the right place. This blog will share with you what qualities to look for in your next Dynamics partner and how to make a switch.

Qualities to look for in a Dynamics 365 Partner

Choosing a partner who can support your business needs now and well into the future is the most critical part of ensuring the success of your Business Central project. A reliable and proven Dynamics 365 partner such as Systema Solutions can help you overcome the challenges.

Your new Dynamics 365 partner should possess the following qualities:

  1. Aligns to your business goals and priorities.

  2. Sound implementation methodologies and strategies.

  3. Good industry reputation.

  4. Well-staffed and experienced technical team.

  5. Excellent support service levels.

  6. Responds to your support requests and questions promptly.

  7. Has a sense of urgency.

  8. Helps you to maximize your software investments.

The Change Partner process

Switching to another Dynamics 365 Business Central partner is easier than you think. At Systema Solutions, it begins with an initial assessment to help us understand your current challenges, existing implementation, and providing a support structure that suits your business' requirements.

Once you're satisfied with how we intend to support your business, all it takes now is for you to complete one form that will transfer your Business Central license to Systema Solutions. All the form requires is the following:

  • Contact information (name, phone number, email, address).

  • Registered Company name.

  • Microsoft Product Line.

  • Account Number.

  • Microsoft Authorized Number.

  • Existing Partner Details.

  • Signature.


Switching to another partner may seem to be a daunting task, especially that you have already invested heavily with your current partner. But it is better to cut your losses now and move on to a partner that can support your business' needs.

Visit our Managed Services page to learn our support offerings or call us at 403 744 5358 to learn how we can assist with your change partner.


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