Stuck with Business Central and no one picking up?
If you've ever sat on hold with a support desk while your inventory numbers don't add up, you already know the feeling: you didn't buy Business Central to spend your week chasing your own ERP partner for help.
That's the gap we built Systema Solutions to close. We're a dedicated Dynamics 365 Business Central support team for small and mid-sized businesses across Canada — the kind of partner you call when supply chain issues, weird error messages, or "why won't this report run" moments show up, and you actually want a real answer, not a ticket number.
You get 24x7 access to people who know Business Central inside out, ad hoc training whenever your team needs a refresher, and a direct line to engineers. Not a call centre script.
What you get with our Business Central support plans
We built our support around the things that make Business Central support frustrating elsewhere, and fixed them:
A predictable bill. Flat monthly or annual pricing, so support isn't a surprise line item.
24x7 phone and email support. Middle of the night, mid-quarter close, doesn't matter.
Self-service web access for when you'd rather log a request than make a call.
One point of contact. No more explaining your setup to a new person every time.
A team that's been doing this for years — Certified Business Central consultants and legacy NAV experience.
Proactive health checks, so we catch problems before they interrupt your day.
What our Business Central support hours are actually good for
Think of your support hours as a flexible pool you can point at whatever's slowing you down:
Performance troubleshooting.
Business Central running slow? We dig into why and fix it.
Strategic guidance.
Not sure if you're using Business Central the way you should be? We'll tell you honestly, not just sell you more hours.
Error resolution.
Cryptic error message at the worst possible moment? That's exactly what we're here for.
Application development.
Need something built or customized that Business Central doesn't do out of the box? We can build it.
Technical and end-user training.
New hire, new module, or just a refresher? We'll train your team so support tickets go down, not up.
Frustrated with your current Business Central partner?
Here's how switching works. If your current partner is slow to respond, hard to reach, or just isn't growing with you, switching is a lot less painful than most people expect.
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We start with an assessment.
A real conversation about what's not working, what your current setup looks like, and what "good support" would actually mean for your business.
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We build a plan around you.
We will provide a support structure that matches how your team actually works.
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You sign one form.
Once you're comfortable, transferring your Business Central license to Systema Solutions is a single form. We handle the rest.
We are very happy to have made the right decision to transition to Dynamics 365 Business Central with Systema Solutions. Our business is now more efficient with an ERP that connects all of our critical processes for financials and operations. We are very satisfied with Systema's services, and we'd highly recommend them to other small and mid-sized businesses.
SHAN TRAN
OPERATIONS MANAGER | STREAMLINE AUTOMATION LTD
Common questions about Business Central support
What does Business Central support actually include? Our support covers error resolution, performance troubleshooting, application development and customization, strategic guidance, and end-user or technical training — all included in your support hours.
How fast will someone respond? Support is available 24x7 by phone and email, with self-service web access for logging requests any time. You're talking to a dedicated support team, not a rotating queue.
Can I switch Business Central support providers if I'm unhappy with my current one? Yes. Switching starts with a free assessment of your current setup and challenges, followed by a support plan built around your business. Once you're comfortable, transferring your license to Systema Solutions takes one form.
Do you support Dynamics NAV as well as Business Central? Yes. Our team has years of combined Business Central and legacy Dynamics NAV experience, so if you haven't migrated yet, we can still support you.
Get in touch with our support team
Please fill out our form and a Systema Solutions representative will get in touch with you.
Prefer to call or email instead?
Drop us a line at helpdesk@systemasolutions.ca or call 403 744 5358.