MANAGED SERVICES

Support services you can count on. 

FOCUS ON RUNNING YOUR BUSINESS INSTEAD OF MAINTAINING OR TROUBLESHOOTING YOUR INTERNAL SYSTEMS. 

We can help ensure that your business is proactively supported at any given point in time during core hours or round the clock performed by a team of experienced and certified developers and support engineers. 

By choosing Systema’s Managed Services, you take advantage of our specialists’ knowledge and ensure that your mission-critical applications are operating efficiently and reliably to help you meet your overarching business goals.

IT SERVICES YOU CAN OUTSOURCE

Never worry about ramp-up time by internal IT to support your end-users or having to train them to understand how your systems and processes work. Systema performs support across multiple levels of services that you can choose from:

  • Level 1 (first line of contact) and Level 2 (escalation) Support.

  • Dynamics 365 Business Central end-user and/or development support.

  • Dynamics NAV end-user and/or development support.

  • Network and Infrastructure Support.

  • Business Process Mapping/Analysis.

  • Accounting/Finance Services.

MANAGED SERVICES DESIGNED FOR SMALL TO MEDIUM ENTERPRISES.

Systema’s Managed Services has been packaged and designed with small to medium enterprises in mind. We understand that you may either have a small and lean IT team or a medium sized one but with no to little bandwidth for support of complex IT problems. We’ve created a service package that’s intended to support your business needs without breaking your budget.

BASIC

Managed Services

BASIC PACKAGE

Meant for customers who are starting out and may not have an IT team in place or have no core capability to support

complex applications.

STANDARD

Managed Services

STANDARD PACKAGE

Good for organizations with about 30-100 staff and has a fairly small IT team. You have skills to support your IT applications but have little bandwidth to do so.

PREMIUM

Managed Services

PREMIUM PACKAGE

Ideal for medium-sized businesses with more than 100 staff who may have the skills but have too many complex applications to support.

THE BENEFITS OF MANAGED SERVICES

  • SLA-based issue resolution. 

  • 24x7 phone and email support. 

  • Single point of contact. 

  • Application service desk. 

  • Incident analysis and resolution. 

  • Development or implementation support. 

  • Detailed monthly service report. 

  • Proactive health checks. 

  • 24x7 remote support. 

 

SCHEDULE A FREE CONSULTATION

Book a free 1-hour discovery call to learn how our Managed Services can help transform your business.  

 

You may also call 403 744 5358. 

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FEATURED RESOURCES

Check out some of our resources and insights about Managed Services. 

READY TO KNOW MORE?

We'd love to show you how we can help transform your company digitally.